These are the steps to withdraw your fiat from Tokenize Exchange into your bank account.
Important Fiat withdrawals that is not to your designated bank account is strictly NOT accepted. Tokenize Exchange shall at its sole discretion consider the legitimacy of refund requests. Submit a ticket here. You shall be contacted to provide sufficient evidence to prove that the bank account belongs to you. A fee of S$100 / RM300 will be charged.
Step 1. Select Wallets from your dashboard.
Step 2. Scroll down to your Fiat Balance.
Step 3. Singapore users: Under SGD, click on icon (2).
Step 4. Fill in the withdrawal form:
- Select the Destination.
- Key in the Withdrawal Amount.
- Ensure that the bank account selected in Destination is your designated bank account. Tokenize will refuse withdrawals into a bank account that differs from that stated in the form.
- If you have not added your bank account information into Tokenize Xchange you can do so by following the steps in this link.
- You may also view your weekly withdrawal limit and remaining withdrawal limit on the right side of the page. For further information, you may refer to this page. The weekly withdrawal limit differs for users of different membership status.
Step 5. Click on Withdraw.
The withdrawal via bank transfer will take place within 4 to 7 business days.
You can check the status of your withdrawal when you click on icon (3) under SGD.
Under SGD Transaction History, you can click on Withdraw to check if your withdrawal is successful.