FAQ

Tokenize Exchange

What is Tokenize Exchange?

Tokenize Exchange is a platform that enables users to buy and sell established and emerging digital currencies.

Why choose Tokenize Exchange?

Tokenize Exchange allows you to buy and sell digital currency at the most competitive rate; the lowest fee in Singapore. Our Token Store feature and local support hotline are the first in Asia.

Buying and selling of digital currency is easy and simple. Unlike other platforms, our platform is less complicated and more user-friendly. We strive to make your trading experience enjoyable and intuitive.

When was Tokenize Exchange first released?

Tokenize Exchange was released in early 2018.

What are the features of Tokenize Exchange?

Tokenize Exchange has an extensive list of features and the list is constantly growing.

Optimised Trading
Matches the best buy and sell price
Limit buy and sell order, hence minimal monitoring is needed
Limit order: Good till canceled
Queue your orders in the order book until your orders are filled
Newly-added feature: Market buy and sell order, hence immediately fulfils your order at best market price.

Lightning Speed Trading
Instant deposit and withdrawal transactions as compared to other exchanges whose processing time is 5 – 30 minutes.

Cross-Chain Trading
Decentralized peer-to-peer cross-blockchain exchange.

Order Book
Views all orders placed for bid (buy) and ask (sell).

Wallet
Enable users to deposit or withdraw their digital currency.

Order Management
Tracks all pending and completed orders.

Market
View all offerings at marketplace.

What blockchain is Tokenize Exchange Token built on?

Tokenize Exchange Token is built on Ethereum blockchain with ERC20 protocol.

How secured and regulated is Tokenize Exchange?

Security is our topmost priority. We have implemented a few layers of security enhancement to reduce the risk of our platform being hacked or misused. We partner with reputable technology and compliance service providers to enhance the security level of our platform.

We also perform identity verification on all users before they can start trading on Tokenize Exchange. This is to comply with existing rules on Know-Your-Customer (KYC), Anti-Money Laundering and Countering Terrorism Financing (AML/CTF) set out by Monetary Authority of Singapore (MAS).

Will there be any risk that Tokenize’s bank account gets clamp down? And so, what will happen to our money?

You can have our assurance that your money with us is and will not used for unlawful purposes. At the moment, only premium members have access to fiat trading. We have a contingency plan in place to ensure premium members will be able to safely withdraw their deposits in the event of unpreventable clamp down of our bank account.

Sign Up and Verification Process

How do I sign up?

Register for an account here. Refer to the step-by-step guide here.

How long is the verification process?

The verification process may take up to 2 working days. If your verification is successful, you will be able to start trading in 2 working day. If your documents are incomplete or incorrect, we will inform you via email.

How do I enable mobile verification?

Refer to the guide here.

Why do I need to upload my personal documents for identity verification?

A user account and identity must be verified before the user can start trading on Tokenize Exchange. This is to comply with existing rules on Know-Your-Customer (KYC), Anti-Money Laundering and Countering Terrorism Financing (AML/CTF) set out by Monetary Authority of Singapore (MAS). Refer to the guide here to complete the verification process.

Bounty and Reward

Do you have any referral/bounty programs?

Yes! Don’t miss out on our Bounty campaign. Check it out!

Security

I am a verified user but I can’t log in.

The several reasons why you are unable to log in are:

  1. You may have log in with a different email address. Ensure you log in with the email that you used to sign up with Tokenize.
  2. You might have forgotten your password. You can reset your password by following the steps in this guide.
  3. Are you logging in from a different IP address? No worries, you can still log in by following the steps in this guide.

What if I forgot my password?

Click on “Forgot Your Password?” located at the login page and follow the instructions on the next page. Tokenize Exchange will send a password reset to the email you used to sign up. Here is a guide for you.

What is two-factor authentication? How do I enable it?

Two-factor authentication (or “2FA”) is a secondary security measure meant to verify your identity before login. Tokenize Exchange encourages users to enable the 2FA to ensure that your account stays protected.

You may refer to the guide here to enable the 2FA.

I am unable to log in to 2FA because I have forgotten my Secret Key. How can I reset 2FA?

Resetting your two-factor authentication requires opening a support ticket and may take up to 7 days. Please submit a support ticket here.

We strongly encourage you to back up your Secret Key. To locate your Secret Key, go to Settings from your dashboard and click on Two Factor Authentication.

How secured and regulated is Tokenize Exchange?

Security is our topmost priority. We have implemented a few layers of security enhancement to reduce the risk of our platform being hacked or misused. We partner with reputable technology and compliance service providers to enhance the security level of our platform.

We also perform identity verification on all users before they can start trading on Tokenize Exchange. This is to comply with existing rules on Know-Your-Customer (KYC), Anti-Money Laundering and Countering Terrorism Financing (AML/CTF) set out by Monetary Authority of Singapore (MAS).

Will there be any risk that Tokenize’s bank account gets clamp down? And so, what will happen to our money?

You can have our assurance that your money with us is and will not used for unlawful purposes. At the moment, only premium members have access to fiat trading. We have a contingency plan in place to ensure premium members will be able to safely withdraw their deposits in the event of unpreventable clamp down of our bank account.

Trading

What kind of tokens are available?

2018 Q1: Bitcoin, Bitcoin Cash, Ethereum, and Litecoin.
2018 Q2: Ethereum-based token (ERC20).

What are the trading fees?

Tokenize Exchange fee schedule can be found here .

Are there trading minimums?

Bitcoin
The minimum quantity is 0.001 BTC, or 100,000 satoshis.

Ether
The minimum quantity is 0.01 ETH.

Promotions

Coupon Terms and Conditions

  1. The promo code is valid for first-time registration only.
  2. Each user is only entitled to one promo code only.
  3. The promo code is valid for one time only.
  4. The promo code must be entered in the coupon code field and the upgraded membership and credit will be reflected once the user passes the KYC.
  5. Promo code is not exchangeable for cash.
  6. Tokenize reserves the sole and absolute right to alter or end the promotion at anytime, without giving prior notice or compensate in cash or in kind.
  7. Tokenize reserves the sole and absolute right to disqualify any participant or reject participants deemed ineligible for the promotion (be it under these Terms & Conditions or has engaged in a conduct that the organiser considers inappropriate or unacceptable).
  8. Tokenize reserves the sole and absolute right to withdraw, amend and/or alter any part or the whole terms and conditions of this promotion at any time without giving any prior notice to the participants.
Need help? Drop us a message at info@tokenize.exchange or submit a support ticket.
Submit Ticket