***Please read this carefully before proceeding with your transaction***
Network Selection
Kindly check the recipient wallet's network carefully before proceeding with the transaction. As some coins require different networks, selecting the wrong network may cause your coins to be lost.
Once a transaction is on the blockchain, it is impossible to reverse the process . Tokenize Xchange will not be able to recover the lost tokens and will not be liable for lost coins sent to an incorrect address and/or network.
Tag or Memo
Do note that some coins require a tag, or memo for a successful transaction, such as XLM and XRP.
They will need to be provided if requested on the receiving location.
For users who have transfer into Tokenize Xchange with missing tag/memo, additional steps have to be taken to ensure that the coins will be credited into the correct account. In doing so, there will be a charge of $200 or 20% (whichever is higher) incurred for each transaction.
Deposit Crypto :
After logged in, click on Wallet then Fiat and Spot
Search for the token in interest and click Deposit on the right
You can extract the address ( and memo or tag if needed) on this page:
Withdraw Crypto :
Due to new travel rule requirements there will be additional procedures in place for withdrawals.
For transfer to Centralised Provider:
VASP is the registered name of the provider, example sending to XYZ exchange the VASP will be XYZ exchange which you can key it inside and match accordingly to the list
For Self Host wallet:
As a norm metamask wallet connection can be done by the instant verification method. For the others the next choice in use will be manual verification.
Please check with receiving location if they support the receiving of different token types based on the 2 verification process in place.
A) Whitelisting process for new withdrawal address:
Search for the token in interest and click Withdrawal on the right:
Click on Address Management:
You will come to below page and click on Add Withdrawal Address:
Below pop up will appear and click Continue:
Input your Address Label and choose the correct network ( if applicable ) and then the Address:
As you scroll down further there are 2 type of Select destination type, Centralized Provider and Self Host wallet:
Centralised Provider:
Input the Recipient's full name ,choose the correct VASP from Select Recipient's VASP. Once the information is correct, tick on the check box Yes, I own this account if account belongs to you follow by the one in I agree to the terms below and click Submit
Below Security Verification pop up will appear, click on Get code and a code will be send to the email that you register for your tokenize account. Input this and the Google Authentication Code as well and click submit.
Here is how to enable your 2FA to receive your Google Authentication Code if you have yet to do so :
https://tokenizexchange.zendesk.com/hc/en-gb/articles/4402940857369-Two-Factor-Authentication-2FA-
*** Do keep in mind that it will take 24 hours for the whitelisting to be completed before address can be used.
Self Hosted Wallet/Instant Verification:
Click on Instant Verification and click Connect and Verify
Choose the wallet of your choice below:
Follow through the process:
Once the verification is completed, click on the Submit button:
The Security Verification pop up will appear, click on Get code and a code will be send to the email that you register for your tokenize account. Input this and the Google Authentication Code as well and click submit.
*** Do keep in mind that it will take 24 hours for the whitelisting to be completed before address can be used.
Self Hosted Wallet/Manual Verification:
Copy the numerical message given:
Next proceed to sign in to the wallet and connect to it :
After you have connection is done, proceed to input the copied message and Submit follow by Sign:
Copy the message that appeared in "sig" :
Go back to the last page of your tokenize withdrawal section and input this address and verify message:
The Successfully verified icon will appear when verification is successful and you click on submit:
The Security Verification pop up will then appear, click on Get code and a code will be send to the email that you register for your tokenize account. Input this and the Google Authentication Code as well and click submit.
*** Do keep in mind that it will take 24 hours for the whitelisting to be completed before address can be used.
B) Actual withdrawal:
Once the whitelisting of 24hours is over, Click on Wallet - > Fiat and Spot:
Click on Withdraw on the right of the token of interest:
Click on the Drop down on right of the box under Recipient SUI Address and select the address that you newly added earlier and input in the amount to withdraw under SUI Amount and click Withdraw
The Additional Information Required Field will appear and click on Continue
This pop up will appear :
The subsequent steps are similar as per whitelisting of address for Centralized Provider and Self Host wallet/instant verification or manual verification.
Once the relevant information is provided you will come back to this page and click on Withdraw
The Security Verification pop up will appear, click on Get code and a code will be send to the email that you register for your tokenize account. Input this and the Google Authentication Code as well and click Submit.
An email will be send once the withdrawal is completed.
**Do take note that it will take up in average 12 - 24 hours for a withdrawal to be processed. An email will be send to you once your withdrawal is completed.**
New Internal transfer features
From one tokenize account to another tokenize account:
By email address:
Click on Email and input the recipient's email use to sign up for their tokenize account.
Input The Amount and click on Send:
Click on Get code to retrieve the verification code send to your email and input the 6 digits from your google authenticator under Google authentication code and then click send.
There is no requirement for user's receiving address and there will be no fees deducted for these transfers.
By mobile number:
Click on and input the recipient's mobile number that is used to sign up for their tokenize account.
Input The Amount and click on Send:
Click on Get code to retrieve the verification code send to your email and input the 6 digits from your google authenticator under Google authentication code and then click send.
There is no requirement for user's receiving address and there will be no fees deducted for these transfers.
Direct withdrawal to Elemint wallet:
Feature is only available for ETH, TKX, USDC and USDT tokens.
Process is similar to withdrawal via mobile number. There is no requirement to whitelist the Elemint receiving address and there will be no fees deducted for these transfers.
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