Digital Wallet

***Please read this carefully before proceeding with your transaction***

Network Selection

Kindly check the recipient wallet's network carefully before proceeding with the transaction. As some coins require different networks, selecting the wrong network may cause your coins to be lost.

Once a transaction is on the blockchain, it is impossible to reverse. Tokenize Xchange will not be able to recover the lost tokens and will not be liable for lost coins sent to an incorrect address and/or network.

 

Tag or Memo

Do note that some coins require a tag, or memo for a successful transaction, such as XLM and XRP.

In order to deposit such coins to Tokenize Xchange, the tag needs to be included in your wallet address.  This helps to identify who the coins belong to. 

For users who have deposited without a tag, additional steps have to be taken to ensure that the coins will be credited into the correct account. In doing so, there will be a charge of $200 or 20% (whichever is higher) incurred for each transaction. 

 

Deposit Crypto : 

After logged in, click on Wallet -> Fiat and Spot

 

Search for the token in interest and click Deposit on the right 

 

You can extract the address ( and memo or tag if needed) on this page:

 

 

 

Withdrawal Crypto : 

 A) White listing process for newly withdrawal address:

Search for the token in interest and click Withdrawal on the right: 

 

Click on Address Management:

 

You will come to below page and click on Add Withdrawal Address button:

Below pop up will appear and click Continue:

*** Do keep in mind that it will take 24 hours for the whitelisting to be completed before address can be used.

 

Provide a suitable Address Label at your own discretion and input the Address:

 

As you scroll down further, you can give Beneficiary VASP and Beneficiary Name a miss for now and click on Submit:

You will come to below page, click on Get code and a code will be send to the email that you register for your tokenize account. Input this and the Google Authentication Code as well and click submit.

Here is how to enable your 2FA to receive your Google Authentication Code if you have yet to do so :

https://tokenizexchange.zendesk.com/hc/en-gb/articles/4402940857369-Two-Factor-Authentication-2FA-

 

B) Actual withdrawal:

Once the whitelisting of 24hours is over, Click on Wallet - > Fiat and Spot:

 

Click on Withdraw on the right of USDC:

 

Click on the Drop down on right of the box under Recipient USDC Address and select the address that you newly added earlier:

 

Input in the amount to withdraw under USDC Amount, For Beneficiary VASP and Beneficiary Name this 2 can be given a miss for now and click Withdraw:

 

**Do take note that it will take up to 12 - 24 hours for a withdrawal to be processed. An email will be send to you once your withdrawal is completed.** 

 

New Internal transfer feature *

*From one tokenize account to another tokenize account only

 

By email:

Click on Email and input the recipient's email use to sign up for their tokenize account.

Input The Amount and click on Send: 

 

 

 

Click on Get code to retrieve the verification code send to your email and input the 6 digits from your google authenticator under Google authentication code and then click send.

There is no requirement for user's receiving address and there will be no fees deducted for these transfers.

 

By mobile number:

Click on  and input the recipient's mobile number that is used to sign up for their tokenize account.

Input The Amount and click on Send: 

 

Click on Get code to retrieve the verification code send to your email and input the 6 digits from your google authenticator under Google authentication code and then click send.

There is no requirement for user's receiving address and there will be no fees deducted for these transfers.